KC Online Content Analytics Cloud
Knowledge Capture® Online (KC Online) Content Analytics Cloud enables large quantities of unstructured Content from multiple data sources, such as social media messages, emails, SMS and text documents to be analysed in order to draw intuitive business insights and understanding. Using 'out of the box' analytical dictionaries, KC Online Content Analytics enables vast quantities of unrelated content to be automatically classified and categorised to enable straight through processing and unrivalled information insight gathering.
Letter of Credit Risk Management - Fraud and Risk Control
Gain Insights From the Noise
KC Online Content Analytics Cloud enables businesses to gain new levels of insight, awareness and knowledge from the vast array of data in your organisation.
When you consider that over 80% of the information in your organisation is unstructured, such as documents, emails, faxes and social media messages, and are not currently part of your decision making toolkit, you then realise that many organisations are making business decisions blind folded based only on the 20% of data that is visible.
KC Online Content Analytics Cloud unlocks the unstructured data in your business by automatically understanding the structure, sentiment and associations of this data, enabling you to draw new levels of insights, trends and associations.
KC Online Content Analytics Cloud has 'out of the box' capabilities designed to expertly aggregate vast quantities of data to enable automatic information classification, categorisation and association. For example KC Online Content Analytics enables you to automatically identify 'trends' and reasons behind lost customers, enabling proactive customer retention versus reactive customer salvation.
Other 'out-the-box' business benefits and capabilities of KC Online Content Analytics include:
A single view of all business data e.g. documents, emails, fax and social media messages
Browser based to ensure secure access from any location
Connects to multiple internal and external data sources, across multiple locations
The ability to kick off workflow's once data has been classified and categorised
Automatic audit logging of user system interactions with the data
Visual dashboards to help bring insight quickly and efficiently with keyword highlighting
Automatically build relationships within data
Obtain critical insight to previously 'locked down' business data
Visualise Data and Build Connections
The KC Online Content Analytic Cloud provides a new way to view data by using Natural Language processing, where keywords and phrases can be searched for, identified and analysed. The data can then be displayed through various dashboards highlighting connections between data, deviations and trends as well as links to the original documents showing exactly where the data originated from.
Content Analytics for Complaints Handling
The KC Online Content Analytics Cloud is completely integrated into the KC Online Complaints Module to enable businesses to identify and understand their customer's complaints, no matter the source. By using Content Analytics, the KC Online Complaints module is able to understand the sentiment and content of the message, which in turn enables specific complaints workflows to take place, ensuring the correct people are responding to the message. The Content Analytics Cloud is also used for all outbound communication, ensuring all business communication is compliant and meets the standards expected of the business.
Example Use Cases
The KC Online Content Analytics Cloud has numerous potential business use cases including:
Government - Crime analytics and Public Safety solutions for Police, security, intelligence and custom agencies
Insurance - Claims Analysis to improved reserve allocation, underwriting policy risk mitigation, payment optimisation and 360 view of the customer
Healthcare - Analysis to improve the clinical quality and patient outcomes along with operational efficiency
Commerce - Voice of Customer analytics and early insight into product quality issues
Combine the KC Online Content Analytics Module With the Wider KC Online Solution
The KC Online Cloud solution offers multiple other out the box modules which can be integrated with Content Analytics to improve business processes and insight. For example the KC Online Advanced Case Manager module can create cases automatically on the back of a complaint being sent to the business. Whether the initial communication is via email, social media or traditional formats, the Content Analytics module is able to understand and bring structure to the information in order to route the complaint through the correct business processes, improving efficiency and customer service.
To discover how KC Online Content Analytics Cloud can help your organisation gain new levels of business insight and awareness contact Integritie today for a free demonstration and no-commitment trial.